Services

A compute order gives your business a dedicated machine — one or more GPUs with the CPU, memory and storage stated in the order confirmation — for a fixed number of hours.

What you receive

• A dedicated machine matching the specification in your order confirmation: number of GPUs and GPU memory, vCPU count, system memory, NVMe storage.
• Administrative access over an encrypted connection (SSH), with a clean installation of a current Linux distribution.
• Network access to the machine over the public internet for the duration of the term.
• Access details sent to the e-mail address named in the order.
• Support during business hours for the duration of the term.
• An invoice in the name of VELA COMPUTE - FZCO, in USD.

What is not included

• Software licences other than the operating system.
• Backups. Machines are not backed up; export what you need before the term ends.
• Persistence of data after the term. Machines are wiped at the end of the term and customer content is permanently deleted within 24 hours.
• Assistance with your own code, models or workloads — this is available as a consulting order.

Provisioning

We aim to send access details within 24 hours of payment confirmation, or at the start time stated in the order confirmation if later. If we cannot make the machine available within 48 hours of the confirmed start time, you choose between an equivalent replacement and a full refund. The exact GPU model, CPU model and the location of the machine are stated in the order confirmation before you pay.

Terms

The listed packages run for 48, 72 or 168 hours. Other terms and configurations are quoted on request. A term does not renew automatically; to continue, request a new order before the current term ends.

Consulting engagements are quoted in advance as a fixed number of hours with a fixed scope and a fixed USD price. Typical engagements:

• Planning IT infrastructure for a compute-intensive project: sizing, configuration, cost estimate.
• Preparing and moving a workload onto an ordered machine: environment set-up, dependencies, data transfer, run scripts.
• Performance review of a running workload and recommendations.
• Cyber risk assessment of a customer's IT infrastructure and remote-access set-up, with written recommendations.
• Design and review of software components for computer systems and communication equipment.

Work starts after payment unless the order confirmation states otherwise. Deliverables, where any are agreed, are listed in the order confirmation.

Support is included with every compute order and is provided by e-mail and telephone from Monday to Friday, 09:00–18:00 Gulf Standard Time (UTC+4). It covers the availability of the machine, access to it and questions about the ordered specification. Requests outside these hours are handled on the next business day; service failures reported outside business hours are treated as reported at the start of the next business day for the purposes of the Refund & Cancellation Policy, except that the period of unavailability is counted from the time of your report.

VELA COMPUTE - FZCO is the seller and your sole contracting party for every order. Machines may run on infrastructure operated by VELA or by infrastructure suppliers under contract with VELA. In every case your contract, invoice, payment and support relationship are with VELA COMPUTE - FZCO only, and we remain responsible to you for the service.

Ordered machines may be used only for lawful business purposes, in compliance with the laws of the United Arab Emirates and the laws applicable to you. Prohibited uses include unauthorised access to systems, distribution of malware, unsolicited bulk messaging, infringement of third-party rights, and reselling or sharing access without our written consent. The full rules are in section 8 of the Terms of Service.